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By implementing next-gen customer service strategies and best articles blogs research videos white papers customer customer service strategies and best practices. Download the latest white papers—a wide range of whitepapers about contact center and customer service best practices in healthcare, insurance etc. White paper © 2010 cisco and/or its affiliates all rights reserved this document is cisco public information page 1 of 6 chat customer service: eight steps to success.
This white paper will explore the difference between multi-channel and omni-channel customer service and highlight how the growth in customer demand is driving the. Research customer experience issues, trends and best practices in this comprehensive collection of articles, white papers, videos and more.
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